Practice
The Attenborough Surgery is a five partner GP practice providing General Medical Services to residents in Bushey, Bushey Heath, Watford Heath, Oxhey, Watford Fields and Carpenders Park.
The practice operates from four premises and has a large team of clinical and administrative personnel
Practice Charter
The practice aims to offer high-quality care to all its patients. In order to achieve this, we have set our own standards of what you can expect as a patient and how you can help us to achieve that standard.
Appointments
Our Standard
- You can expect under normal circumstances and providing you telephone the surgery in the morning, to be offered an appointment with a doctor if necessary, on the same day.
- We do however ask you to book appointments for routine and follow-up conditions in advance. This will also allow you more opportunity to see the doctor of your choice.
- Routine – something that can wait 2 working days (you make the request on Monday – we should offer an appointment no later than Wednesday.
- On the day – you may also be offered an appointment with a practice nurse who is trained in the treatment of minor illnesses.
How You Can Help
- Please assess your condition and request an appointment according to the urgency.
- Cancel an appointment as soon as you are aware that it is not needed (Patients risk removal from the Practice if they regularly fail to attend pre-booked appointments).
- Book your review appointment for long-standing conditions in advance and with the same doctor.
Waiting Times
Our Standard
- For routine appointments, we endeavour to see patients within 30 minutes of the booked appointment time.
- We will advise you when the doctor is running late and, if possible, offer an explanation.
- Routine appointments are booked at 10-minute intervals.
- Appointments booked on the day are allocated 10 minutes.
How You Can Help
- Book one appointment per patient.
- Arrive on time for your appointment.
- Book double appointments for complicated problems or more than 1 condition.
- Use the shorter appointments booked on the day for the immediate problem only, make another appointment if there is something else you wish to discuss.
Prescriptions
Our Standard
- You can expect under normal circumstances for your request for repeat medication to be available or to be posted within 48 hours.
- Previously prescribed medication that does not appear on the regular repeat list may not be issued.
How You Can Help
- Make your request in good time.
- Use the Practice tear off prescription request slip
- Please add download and request your repeat prescription using the NHS App
Tests & Investigations
Our Standard
- You can expect under normal circumstances the results of tests and investigations ordered by your doctor to be available to you within:
- X Rays – 2 weeks
- Smears – 4 weeks
- Most other tests – 1 week
- (Some tests take longer).
How You Can Help
- Telephone Bushey Health Centre on 01923 231633 in the afternoon between 1.00 pm and 5.00 pm.
- Wait until the result should be available before you enquire.
Telephones
Our Standard
- You can expect your call to be treated politely.
How You Can Help
- Telephone the appropriate surgery (where you normally attend) and make the appropriate selection from the recorded options.
- Make your general enquiries in the afternoon.