Telephone for all appointments

Patients with concerns about coronavirus are being asked to follow government advice, rather than contact their GP practice. If you, or anyone in your household, have a high temperature or a new and continuous cough, however mild, stay at home and go to nhs.uk to check symptoms and follow the specialist medical advice. You can also contact the NHS 111 online coronavirus service. Only call 111 if you cannot get online or if your symptoms worsen.

Due to the Coronavirus pandemic, all appointments that are available to book at the surgery with a doctor are telephone consultations. The doctor will call you at your allocated time, and discuss your concern over the telephone before advising on whether to come to the surgery.

Please do not come to the surgery until the doctor has phoned you first.

If you have a booked appointment with a nurse, the nurse will call you on the day of your appointment to check you are feeling well, before you come to your appointment.

In light of this new approach, we are only accepting online appointment bookings for telephone consultations, you are also encouraged to use online services for things like ordering repeat prescriptions and checking medical records.

We will aim to send all prescriptions, including repeat prescriptions, through the electronic prescription service (EPS) to your nominated pharmacy. Patients without a nominated pharmacy can choose one online or ask their usual pharmacy to set this up. If your prescription can’t be sent through EPS to a nominated pharmacy you will need to contact us by telephone.

Dr Nicolas Small, GP chair of Herts Valleys CCG said: “In keeping with the Government’s approach to protect people against coronavirus by moving to all but essential contact with others, our GP practices are moving to a new way of working. Our priority is to make sure that our GPs, nurses and wider teams in practices remain available to support patients and, while more of that support will be over the phone or by video, our practices are still open and will be arranging to see patients where needed.

“We would urge people to protect themselves and others – particularly those who are most vulnerable – by following government advice around coronavirus and not coming into practices unless they have a confirmed arrangement to do that. In this way we can help keep everyone safe.

“Finally, I would encourage people to be considerate of others when buying over-the-counter medicines, such as paracetamol, and only get as much as you need. If everyone is sensible there is enough to go around.”