Frequently Asked Questions

Prestwick Road Surgery has now closed. Services and registered patients have been transferred to Carpenders Park Surgery.

Why has Prestwick Road surgery site closed

The decision to close Prestwick Road surgery has been taken by Attenborough Surgery, supported by NHS England.

Prestwick Road surgery does not provide the best environment to deliver services to our patients. The premises are not fully compliant for patients requiring disabled access.

Reasonable modifications have been made, but to fully comply would take major renovations.

Attenborough Surgery is committed to providing a range of services to patients. However, there is a lack of space in the Prestwick Road surgery premises.

In order to run extended services, larger premises including waiting room facilities are needed to do this safely.

Funding has been approved at Attenborough surgery in Carpenders Park, this will allow for additional services to be offered.

Expanding the services at Carpenders Park by transferring services at Prestwick Road enables clinicians to work together in a supportive way, as opposed to in isolation.

This is a more effective and safer way of working and delivering care to patients.

Where is Carpenders Park Surgery? 

Harrow Way, Carpenders Park,
Herts, WD19 5EU.
Tel: 0208 428 0355

Will I be Able to See the Same GP and Practice Staff at Carpenders Park and Other Branches?

Dr Samra is a familiar Dr for some patients at Prestwick Rd surgery. Dr Samra has taken the decision to retire as a GP from Attenborough Surgery. We wish him all the best of luck for the future.

The doctors that you are used to seeing at Prestwick Road will be accessible at Carpenders Park and all Attenborough Surgery sites.

Reception rotas have been reviewed. The staff that currently work at Prestwick Road will work from Carpenders Park as well as at Bushey Medical Centre.

Will I Continue to Receive Home Visits?

Attenborough Surgery is committed to continue its service to all registered patients and will continue to make home visits whenever clinically necessary.

 Will I be Able to Speak to The Doctors on the Phone?

Patients can request a call back from a doctor by contacting the surgery reception, a doctor will usually call back within 48 hours.

Will the Same Service be Available at Carpenders Park? 

The appointments available at Prestwick Road will transfer to Carpenders Park and provide nurse and GP appointments in the morning and afternoon Monday-Friday.

Physiotherapy will be provided at Carpenders Park for patients to be seen, this will save patients from travelling to locations around Watford for Physio appointments.

Healthy and Active in Herts provide health and lifestyle consultations from Carpenders Park, these services are available to all registered patients.

Attenborough Surgery at Bushey Medical Centre is part of a mental health services pilot, the aim is to apply for services to be rolled out to Carpenders Park in the future.

What are the Opening Times at Carpenders Park Surgery?

Monday 08.00 – 12.30 & 15.00 – 18.00
Tuesday 08.00 – 12.30 & 15.00 – 18.00
Wednesday 08.00 – 12.30 & 15.00 – 18.00
Thursday 08.00 – 12.30 & 15.00 – 18.00
Friday 07:30 – 12.30 & 15.00 – 18.00
Weekends Closed

Extended Hours

Carpenders Park has appointments available in the morning and afternoon, with early morning appointments available from 7.30 am on Fridays which is helpful for patients needing to get to work.

Attenborough Surgery are working towards the building remaining open all day [with no lunchtime closure] following the development of the surgery.

Attenborough Surgery is given an allocation of appointments by Watford Extended Access that are available to patients at weekends and on bank holidays, currently, these are hosted at Bushey Medical Centre and our branch site Holywell Surgery.

We propose to seek approval to allocate a proportion of WEA appointments to be hosted at Carpenders Park to enhance the patient experience for all patients. Please ask at reception for the availability of weekend appointments.

How far Away is Carpenders Park Surgery?

Carpenders Park surgery is approximately 1 mile away from Prestwick Road Surgery  and around 20 mins walk.

To travel there by bus from Prestwick road, take the Number 8 bus from Heysham Drive towards Abbots Langley. Get off the bus at Carpenders Park Railway Station and walk for 6 minutes to. Carpenders Park Surgery.

I am not Very Mobile – Are There any Organisations That can Help me to Get to the Surgery?

Listed below are details of some organisations that are able to help you in getting to the surgery if you are less mobile.

If using any of the transport options listed below, please let reception know at the time of booking so we can be as flexible as possible.

  • Dial  a Ride Hertfordshire

Dial a Ride provides door to door transport for the elderly, disabled and those people who cannot easily use passenger transport. The vehicles used are designed to offer easy access and have tail-lifts/ramps that can be used by those who cannot easily climb steps or who use a wheelchair.

Tel: 01707 343600
Email: [email protected]

  • Community Cars

Since 1981 Community Cars (formerly Watford Volunteer Transport Office) has been providing essential journeys for those unable to use public transport.

They provide transport for those with mobility or sensory issues as well as those who need to access the service on short term basis while they recover from an operation or general ill health.

Community Cars serves residents across Watford and Three Rivers and provides a safe, reliable and affordable service.

Their team of friendly volunteer drivers use their own cars to provide transport to medical appointments, day centres, social engagements, to visit relatives and much more. While most of the journeys are local or to London hospitals, nationwide journeys can be arranged.

Journeys are charged at 45p per mile and they take requests from individuals as well as referrals from professionals.Request a journey.

The booking line is open Monday to Friday, 10am to 2pm. Outside of these hours you can leave a message on the answering machine and  they will get back to you the following day.

You can make a booking request by calling  on 01923 216964 or emailing [email protected]

Will I Need to Change my Pharmacist?

No, there is no need to change your pharmacist. Many patients who currently use the Prestwick Road Surgery also use the services provided in the nearby chemist.

Patients can continue to have their prescriptions sent electronically to the same chemist if this is their preference. For more information on electronic prescriptions please ask at reception or your local pharmacy.

Do I Need to do Anything?

As a registered patient your registration will continue and you do not need to do anything.

If I Can’t Get to Carpenders Park Surgery and Want to Register at Another Practice, do I Need to do This Myself?

Yes. If you wish to change GP practice you should contact the surgery you would like to register with and ask them to register you. You can find a surgery near you at: 

Or call NHS England’s Customer Contact Centre on: 03003 11 22 33.

The website also gives further information about practices, like opening hours or patient satisfaction surveys.

When considering whether a practice can register a patient, the practice will need to check that you live within their catchment area. They will ask you to complete a registration form giving details such as your name and address, date of birth, your NHS number [if you know it] and the name and address of your previous GP.

If I Have Any Queries Who Can I Speak to?

Below is a facility to send your question by email to the surgery, where a member of the management team will contact you back directly within 48 hours.

Contact Us

Alternatively, call Attenborough Surgery at Bushey Medical Centre on 01923 231 633.