First Survey Results Since Moving to Telephone First System

“Filled out consultation form online and the doctor called me back the next day. Very easy service and should be used even after we go back to normal for simple issues”

“From the doctors to the receptionists, the staff are genuine and caring”

“You have always provided an exemplar service”

“I like the the large practice idea, the emergency on the day appts, the quick response to telephone calls, the nurse triage”

“Been there for over 20 years and have always been well looked after”

“Always excellent service and able to get prompt appointment”

“Everyone is so helpful”

“Gloria is amazing and Dr Johnson helped me so much”

“Cannot praise Attenborough Surgery enough. I have been a patient there for over 40 years and have always recieved excellent treatment. Would highly recommend!”

“Great surgery with helpful staff”

“Dr McHugh was so helpful as always”

“Great response time through text”

“This was a follow up call re new medication and Dr Lee was been very supportive”

“Dr Johnson was knowledgeable, extremely reassuring and very empathetic”

“Very useful and the correct advice”

“Very helpful, and felt she had plenty of time to listen, even though she’s obviously v busy!”

“I was very happy with the quick response to my call”

“The lady on the phone was very nice and friendly (I think her name was Liz). Service was really easy for quick advice”

“Talked to Dr Tran and the conversation was great and we sorted out everything”

“Nurse was very helpful and well informed”

“Very useful and informative”

“Sister Christine was very helpful and made me feel at ease”

“It was good, especially good for full time working staff”

“Very efficient and quick call back”

“Johnson was amazing and Gloria was perfect as always”

“The phone service is fantastic. This is so much better than the old system if going in person for most appointments”

“Really helpful and understanding”

“Very prompt sympathetic call”

“Please keep this service, it is fantastic and a lot more efficient”