Practice Charter

Practice

The Attenborough Surgery is a six partner GP practice providing General Medical Services to residents in Bushey, Bushey Heath, Watford Heath, Oxhey, Watford Fields and Carpenders Park.

The practice operates from four premises and has a large team of clinical and administration personnel.

Practice Charter

The practice aims to offer high quality care to all its patients. In order to achieve this we have set our own standards of what you can expect as a patient and how you can help us to achieve that standard.

Appointments

Our Standard

  • You can expect under normal circumstances and providing you telephone the surgery in the morning, to be offered an appointment with a doctor if necessary, on the same day.
  • We do however ask you to book appointments for routine and follow-up conditions in advance. This will also allow you more opportunity to see the doctor of your choice.
  • Routine – something that can wait 2 working days (you make the request on Monday – we should offer an appointment no later than Wednesday.
  • On the day – you may also be offered an appointment with a practice nurse who is trained in treatment of minor illnesses.

How you can help

  • Please assess your condition and request an appointment according to the urgency.
  • Cancel an appointment as soon as you are aware that it is not needed (Patients risk removal from the Practice if they regularly fail to attend pre booked appointments).
  • Book your review appointment for long standing conditions in advance and with the same doctor.

Waiting Times

Our Standard

  • For routine appointments, we endeavour to see patients within 30 minutes of the booked appointment time.
  • We will advise you when the doctor is running late and, if possible, offer an explanation.
  • Routine appointments are booked at 10 minute intervals.
  • Appointments booked on the day are allocated 10 minutes.

How you can help

  • Book one appointment per patient.
  • Arrive on time for your appointment.
  • Book double appointments for complicated problems or more than 1 condition.
  • Use the shorter appointments booked on the day for the immediate problem only, make another appointment if there is something else you wish to discuss.

Prescriptions

Our Standard

  • You can expect under normal circumstances for your request for repeat medication to be available or to be posted within 48 hours.
  • Previously prescribed medication which does not appear on the regular repeat list may not be issued.

How you can help

  • Make your request in good time.
  • Use the Practice tear off prescription request slip; failure to do so may result in a delay processing your request.
  • Enclose a stamped addressed envelope if you want your prescription posted.

Tests & Investigations

Our Standard

  • You can expect under normal circumstances the results of tests and investigations ordered by your doctor to be available to you within:
    • X Rays – 2 weeks
    • Smears – 4 weeks
    • Most other tests – 1 week
    • (Some tests take longer).

How you can help

  • Telephone Bushey Health Centre on 01923 231633 in the afternoon between 1.00pm and 5.00pm.
  • Wait until the result should be available before you enquire.

Telephones

Our Standard

  • You can expect under normal circumstances for your call to be answered within 30 seconds and to be put through to an operator within 3 minutes.
  • You can expect your call to be treated politely.

How you can help

  • Telephone the appropriate surgery (where you normally attend) and make the appropriate selection from the recorded options.
  • Make your general enquiries in the afternoon.

GP Publication of Earnings 2015/2016

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in The Attenborough Surgery in the last financial year was £79,622 before tax and National Insurance. This is for 4 full time GPs and 6 part time GPs who worked in the practice for more than six months.